Wide-body commercial aircraft on an airport tarmac at dusk — aerospace and aviation logistics
AOG Desk · 24 / 7 · Sub-2-hr response

Aerospace
& Defense
logistics, on time.

An Aircraft on Ground event costs commercial operators $10,000–$150,000 per hour — Qeep’s AOG desk responds in under two hours, anywhere in North America. When the part has to move now, we move it.

What aerospace shippers need

Aerospace & Defense Logistics: Precision, Security, Speed

“Close enough” is not an option in aerospace — and we already know that.

Aerospace supply chains combine the most demanding elements of any freight vertical: extreme time-sensitivity (AOG events), export-control restrictions (ITAR and EAR), certified hazardous materials handling (IATA DG Class 3 hydraulic fluids, Class 8 battery acids, Class 9 lithium batteries), and white-glove care for high-value components that can cost millions of dollars. MRO (Maintenance, Repair & Overhaul) logistics requires inbound shipments of rotable parts on exchange programs timed to maintenance slot windows, while defense contractor flows demand full chain-of-custody documentation and carrier security screening. Commercial airline operators, OEM integrators like Boeing and Airbus’ tier suppliers, and MRO shops across North America need a freight partner who understands that “close enough” is not an option in aerospace.

American Airlines aircraft inside an MRO maintenance hangar — wide-body jet undergoing inspection
MRO inbound logistics must arrive before the aircraft enters the hangar — every minute counts.
AOG Control Desk · Always On

Aircraft on Ground.
Clock is running.

<2 hr
AOG response time
100+
Airports & MRO stations served
100%
ITAR shipments US-person handled
99.8%
Damage-free aerospace deliveries
// SLA Protocol

AOG call received → live dispatcher in under 60 seconds. Carrier confirmed → within 90 minutes. Wheels rolling → under 2 hours from first contact, coast to coast.

Status updates pushed proactively every 30 minutes until delivery. No IVR. No call queue. A human, every time.

Cargo freighter aircraft on the tarmac being loaded by ground crew — AOG air freight logistics
Air-to-ground AOG handoff available
Night cargo van on a highway — time-critical AOG ground expedite logistics

Ground expedite · sprinter to straight truck · 24 / 7 dispatch

The hard part

Freight challenges aerospace shippers actually face.

AOG (Aircraft on Ground) Time-Criticality

Every hour an aircraft sits grounded costs the operator direct revenue loss plus crew and passenger disruption costs. AOG parts must clear warehouse, dispatch, transit, and sometimes customs in hours — requiring a dedicated 24/7 desk with pre-authorized emergency carrier relationships and the ability to coordinate split shipments across modes simultaneously.

ITAR & EAR Export-Control Compliance

Defense articles controlled under the International Traffic in Arms Regulations (ITAR) and dual-use items under the Export Administration Regulations (EAR) require end-user verification, export license confirmation, and strict chain-of-custody documentation. Inadvertent re-export or diversion to unauthorized parties carries criminal penalties — making carrier vetting and document control non-negotiable.

Hazardous Materials Classification & Certification

Aerospace DG shipments span multiple classes — Class 3 flammable liquids (hydraulic fluid, fuel), Class 8 corrosives (battery acid), and Class 9 lithium batteries for avionics. Each requires mode-specific UN packaging, proper IATA/DOT shipping papers, and drivers or pilots trained to current DG standards. Mislabeled or improperly packaged DG shipments face rejection and fines at carrier facilities.

High-Value, Fragile Component Protection

Aircraft components — turbine blades, avionics LRUs (line-replaceable units), composite fuselage panels — are extraordinarily sensitive to vibration, static discharge, humidity, and temperature. Standard dry-van freight practices cause damage that can ground parts for months of inspection and recertification, adding cost far exceeding the original freight bill.

MRO Rotable Exchange Timing

MRO shops operate on tightly scheduled maintenance windows — an engine change, for example, is planned months in advance. Inbound rotables on exchange programs must arrive before the aircraft enters the hangar; outbound cores must ship immediately after removal to reset the repair cycle. Missed MRO windows cascade into deferred maintenance, regulatory squawks, and fleet availability penalties.

How the aerospace desk runs it

Your aerospace freight,
end to end.

  1. 1

    24/7 AOG Desk & Sub-2-Hour Response

    Qeep&rsquo;s AOG line connects immediately to a live dispatcher — no IVR, no call queue. We activate the nearest available expedite unit (sprinter, straight truck, or charter air coordination) and have a confirmed ETD within two hours of your call. Shipment status updates are pushed proactively every 30 minutes until delivery.

  2. 2

    ITAR/EAR-Aware Chain-of-Custody Management

    Our operations team is briefed on ITAR/EAR handling requirements: end-user screening checks, denied-party verification, export license cross-referencing, and document retention. We restrict ITAR shipments to US-person drivers in our verified carrier pool and maintain tamper-evident sealing protocols with photographic chain-of-custody at each handoff.

  3. 3

    DG Certification & Hazmat Handling

    Qeep holds DOT and IATA DG certifications for ground transport of all relevant aerospace hazmat classes. Our dispatch team confirms driver hazmat endorsements, verifies UN-specification packaging, and prepares shipping papers to 49 CFR and IATA DGR standards before every movement. We coordinate CHEMTREC emergency response registration for Class 3 and Class 8 loads.

  4. 4

    White-Glove Component Handling

    High-value aerospace components ship in air-ride trailers with climate monitoring, ESD-safe packaging verification, and load-by-load cargo insurance with agreed-value coverage. Drivers are briefed on no-dock-board loading for vibration-sensitive assemblies. Our warehouse team handles clean-room-adjacent pick-pack operations for sensitive avionics using anti-static work surfaces.

  5. 5

    MRO & Rotable Logistics Programs

    We build custom MRO logistics programs aligned to maintenance base schedules: inbound delivery windows are synchronized to hangar slot times, outbound cores are pre-labeled and picked up within hours of removal. Our TMS tracks rotable serial numbers and repair-cycle status so MRO managers have complete visibility into the exchange pool at all times.

Regulatory fluency

The standards our desk speaks fluently.

No teaching a generalist account manager what ITAR, EAR, or IATA DGR requires. We already know — and we document everything.

ITAR (International Traffic in Arms Regulations) — 22 CFR 120-130
Controls the export and import of defense-related articles and services on the US Munitions List. ITAR shipments require export licenses (or applicable exemptions), US-person-only handling in many cases, and meticulous chain-of-custody documentation. Violations carry criminal penalties of up to $1M per count.
EAR (Export Administration Regulations) — 15 CFR 730-774
Regulates dual-use items — commercially available goods with potential military application. EAR shipments require end-user screening against the Commerce Department&rsquo;s Entity List and Denied Persons List before any export. Aerospace hardware from avionics to machined titanium parts often falls under EAR jurisdiction.
IATA DGR (Dangerous Goods Regulations)
The IATA Dangerous Goods Regulations govern air transport of hazardous materials, including UN packaging specifications, quantity limits per package, and documentation standards for air waybills. Ground transport legs of air-freight shipments must also comply with IATA standards for combined-mode DG shipments.
DOT 49 CFR Parts 171-180 — Hazardous Materials Transportation
Federal US regulation governing all ground-mode DG transport, including classification, packaging, marking, labeling, placarding, and shipping paper requirements. Aerospace-relevant classes include Class 3 (flammable liquids), Class 8 (corrosives), and Class 9 (miscellaneous, including lithium batteries).
AS9100 Quality Management System Awareness
The aerospace quality management standard (AS9100D) governs supplier quality processes. While AS9100 applies to manufacturers, logistics providers handling aerospace parts are expected to support their customers&rsquo; AS9100 audit requirements through documented handling procedures, damage reporting, and traceability records.
Frequently asked

Aerospace logistics, answered.

What is your AOG response process and how quickly can you have a truck moving?
Our AOG desk is staffed 24/7 with a live dispatcher — no menus. When you call, we immediately identify the nearest available expedite unit and begin carrier confirmation. We target a confirmed truck dispatch within 90 minutes and wheels-rolling within two hours of your initial call, including for cross-border moves where we initiate customs pre-clearance simultaneously.
How do you handle ITAR-controlled defense cargo?
We maintain a pool of carriers where every driver has been verified as a US person per ITAR requirements. Before dispatch, our team cross-references the shipment against your export license or applicable exemption, verifies the consignee against the DDTC denied parties list, and applies tamper-evident seals with photographic documentation at origin and destination. Full chain-of-custody records are retained for five years.
Can you handle aerospace DG shipments that include both Class 3 and Class 9 materials?
Yes. Our hazmat desk manages multi-class DG shipments with compatibility verification between classes, proper segregation labeling on the bill of lading and shipping papers, and correct placard combinations for the trailer. All drivers assigned to DG loads carry current HAZMAT endorsements and CDLs, and we verify these before every dispatch.
Do you have experience with MRO rotable exchange logistics programs?
Yes. We run rotable exchange programs for MRO shops serving both commercial and business aviation. Our TMS tracks part numbers and serial numbers across the exchange pool — inbound parts are flagged against maintenance slot windows, and outbound cores are dispatched same-day when possible. We can integrate with your MRO software via API or flat-file EDI.
How do you protect high-value avionics or composite components during transit?
High-value aerospace shipments move in air-ride trailers with continuous GPS tracking and interior temperature monitoring. Our warehouse team uses ESD-safe surfaces and anti-static packaging materials for avionics. Cargo insurance with agreed-value coverage is arranged load-by-load for components valued above standard carrier liability limits, which are wholly inadequate for aerospace LRUs.
Can you manage Canada-US cross-border aerospace freight with export documentation?
Yes. We file ACE and ACI customs entries in-house and coordinate with your export compliance team on ITAR/EAR documentation for cross-border moves. Our bonded carrier network operates daily on Windsor-Detroit and Sarnia-Port Huron corridors. For Canadian-origin defense exports, we work with your brokers on EXCOL (Export and Import Permits Act) compliance.
Let’s move it

Have a shipment? Get rates in 10 min.

Tell us the origin, destination and mode. A Qeep specialist replies within 10 minutes with live capacity, lane price, and a transit window you can actually plan around.